Code of Conduct

The rules and guidelines which all users are required to abide by in their use of the Service

Information Services seeks to provide a safe, secure and appropriate study environment for the benefit of all service users. The code of conduct details the rules in place and acts as a general statement of the conduct we expect from users of our services and facilities.

 

This code of conduct is endorsed by the Director of Information Services and Libraries, the Dean of Students and the Student Union President

 

Acceptance of the code is implicit in signing the University's regulations as part of your registration.  It is your responsibility to faminiarise yourself with the code and to observe it.

 

Your safety and security

Identification

Antisocial behaviour

Noise

Mobile telephones

Portable audio equipment

Smoking, eating and drinking

Photography and filming

Library transactions

Theft and vandalism

Use of resources

IT facilities and use of Moodle

Action taken after a breach of the code

Sanctions

Appeals

   Your safety and security

To ensure your safety and security whilst using the facilities, we operate closed circuit television cameras and engage staff to undertake routine patrols.  It is your responsibility to follow University health and safety procedures, see www.city.ac.uk/safety/index

 

To ensure your own security and that of your belongings, you should:

  • Label your own property and valuables and keep them with you at all times
  • Unattended bags will be considered a security risk and may be removed
  • Be vigilant and report anybody acting suspiciously
  • Ensure that you pack up your belongings and leave the service area before closing time.
  • Familiarise yourself with escape routes and, in the event of an emergency, follow any instructions given to you by staff  

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  • You must carry your university ID card at all times; this is a university requirement
  • You must hand over your ID card to university staff when requested; failure to do so will be dealt with under the university disciplinary procedures

It is unacceptable to:

  • gain access to the libraries by means other than the designated entrance
  • gain access to the libraries by means of a university ID card other than your own
  • allow someone else to use your university ID card to gain access to the libraries
  • gain access to the out of hours computing facilities by means other than the Spencer Street entrance or by means of another's university ID card
  • access electronic resources through another's Athens account
  • allow others to use your Athens account

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   Antisocial behaviour

We ask you to treat Information Services staff and fellow users with respect and courtesy.  The university will not tolerate antisocial behaviour, this includes:

  • demeaning, abusive, indecent or offensive language or comments
  • shouting and / or use of aggressive or inappropriate gestures
  • threatening behaviour
  • verbal or physical harrassment
  • comments that discriminate on the basis of sex, race or any other irrelevant distinction

Such behaviour will result in an immediate ban from all services and will be referred to the Dean of Studens under the university's disciplinary procedures.  The ban will remain pending the outcome of the referral.  

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  • Silence must be observed in all silent study areas.  Where group study space is provided, conversations must be kept at as low a level as possible.
  • Conversation must be kept at as low a level as possible within the PC labs.
  • Respect other users; help to maintain the study environment including at service areas.  

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   Use of mobile phones

  • Mobile phones must be switched off or at least set to silent mode before entering any Information Services area.
  • Vibration alert must be off
  • Mobile phones must be off when using areas designated as individual silent study; silent mode is not acceptable in these areas.
  • Using mobile phones to make or receive calls is strictly prohibited throughout Information Services, including entrance areas, toilets and stairwells. 
  • You are not permitted to recharge your mobile phone in any Information Services area.

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   Portable audio equipment

  • Personal music players may not be used in individual silent study areas.  In other areas they may be listened to at low volume and must not be audible to others.  

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   Smoking, eating and drinking

  • is prohibited in all areas of Information Services; this includes sweets and chewing gum.
  • Plain bottled water is permitted.
  • All other drinks and all food must not be taken out of bags.

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   Photography and filming

  • The taking of photographs and filming (including where these features are available on mobile phones) are not permitted in any Information Services area, except with written permission from the local head of service.

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   Library transactions

  • No transactions may be undertaken without your university ID card.
  • Use of the university ID card is strictly non-transferrable.
  • You are at all times liable for any transactions on your card.
  • You are responsible for all materials that have been issued to you.  

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   Theft and vandalism

  • When you leave one of our libraries make sure that all the books or other materials that you are carrying have been properly issued to you.
  • If the exit alarm sounds, you are required to allow staff to search your bag and / or person.
  • If you are found in possession of material that has not been issued to you, this will be treated as a serious breach of the code of conduct.
  • If you discover that property belonging to the university has been vandalised, report it to a member of staff immediately.
  • Vandalism of any university property or premises is subject to disciplinary action.

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   Use of resources

  • Use of electronic information resources (e-journals, e-books and databases) must conform to the copyright regulations indicated by each publisher or supplier.
  • Copies of print material can only be made in accordance with the provisions of the Copyright Act (1988).

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   IT facilities and use of Moodle

You are bound by the special conditions of use for all computing and networked facilities and those governing external electronic resources.

 

Observe netiquette guidelines in all e-communication and when using Moodle.

 

Specifically, the following activities are unacceptable:

  • Use of another's account
  • Letting others use your account
  • Making excess noise in workstation rooms
  • Use of indecent / pornographic material or material that discriminates on basis of sex, race, religion etc.
  • Tampering with hardware or software, including the introduction of viruses
  • Playing computer games
  • Unplugging any PC in our workstation rooms in order to plug in your laptop

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   Action taken after a breach of the code

  1. You will be required to identify yourself, handing over your ID card if requested
  2. staff will inform you of the nature of the breach
  3. You will be issued with an incident card
  4. You may be required to leave the library or computing facility

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Incident

 

Library ban

IT and electronic resources ban

Further action

 

1

No sanction applied. Familiarisation with entirety of code expected.

2

1 week

1 week

 

3

2 weeks

2 weeks

Report sent to head of department.

4

 

4 weeks

 

2 weeks

 

Meeting with senior IS staff required before

services reinstated at end of ban.

5

 

14 weeks

2 weeks

 

Meeting with Dean of Students required before services reinstated at end of ban.

 6+

 

 14 weeks

 2 weeks

 

Referral to University authorities for disciplinary action.

 

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Bans are not lifted, except on successful appeal.  If you believe an incident card was issued to you in error, you should complete an incident appeal form.  The appropriate head of service will consider the circumstances and appropriateness of the incident card.  If you remain dissatisfied following an appeal, you may seek a review by the University Appeals, Complaints and Enhancement Office.

 

West Smithfield and Whitechapel Libraries

SONM students are also subject to the NMC Code of Professional Conduct which is available from the School offices and Whitechapel and West Smithfield Libraries.

 

Inns of Court School of Law Library
ICSL students on the BVC are also subject to the terms of the Code of Conduct for the Bar of England and Wales insofar as it is possible to apply the terms of the spirit of that Code prior to entry into practice. Students on the LPC course are also subject to Law Society Guide to the Professional Conduct of Solicitors.

 

Last updated September 2007